Frequently Asked Questions

The cost of a ride is determined by the Driver. The Driver enters the rate as they set up their drive. The rate is registered in $ per kilometer. A Driver can adjust the rate each time they set up a ride. After a ride is completed both the Rider and the Driver are emailed copies of the transaction.

To set up a ride you will need a working internet connection and the RideFlag App installed on your smartphone. The RideFlag home screen is the one that you use to schedule a ride as a Driver or a Rider. Start by selecting if you are a Driver or Rider.

Watch our setup video here

Enter your pick up (From:) and destination (To:) locations. Typically your starting point or pick-up (From:) location: is your current location, which appears automatically. You may change it by starting to type in the desired pick-up address. Then type in your desired destination (To:) and select the appropriate address from the drop down options that appear on your screen.

Once you have entered your “From” and “To” locations you can input your ride by selecting the “Confirm Trip”, if you are a Driver, or the “Search Drivers”, if you are a Rider.

RideFlag begins to search for the best matches and indicates these options on the Rider’s search results page.

The Driver can start their drive at any time and will be flagged by Riders.

The Rider can flag whichever Driver they choose from the options on the search results page.  Once a Driver is flagged the Driver has the option to accept the flag.

Currently we are able to accept VISA or MasterCard.

Cash payments cannot be accepted for RideFlag trips. This ensures that Drivers and Riders do not have to worry about payment issues. All users can ride with less stress knowing we have taken care of this service. All payments will be processed through our secure third-party provider. The Rider’s credit card is charged upon completion of the ride. We do not keep your credit card details in our system as it is retained by a secure third-party payment provider.

Before any ride can be initiated we check the validity of the Rider’s credit card. Once the trip is completed the initial agreed upon amount is transferred to the Driver’s account. We cannot change this amount once the drive is initiated. After a ride is completed both the Rider and the Driver are emailed copies of the transaction. Driver’s can transfer funds from their RideFlag account to their bank accounts at any time. If you have any questions or concerns please contact us using this web site.

Open the RideFlag App and click the “Sign in” button on the top right of the home page and you will see the “Sign Up” button. You can sign up using your Facebook account, your Twitter account or using your email address.

Once you have signed up, you will need to enter your information, in the “Profile” section, before you can use RideFlag. Drivers will also need to add pictures of their driver’s license. This is done easily on the RideFlag App.

 

Both Riders and Drivers will need to upload a picture and provide a mobile phone number. Uploading a picture is easy you can use a picture from your camera or take a new photo. Immediately upon completion of your profile, you will be able to begin using RideFlag. However, we ask that you confirm your email address provided to assure that we have the correct email address.

If you have noticed something was left in your car by a Rider, please send an e-mail to Rideflag. Include as much information as possible about the item and your current situation to help us better assist the situation.

If you believe you have forgotten something in your Driver’s car please send an email to Rideflag.  Provide as much information about the situation and the item that was left in the car.  Our support service will do their best to arrange a way to resolve this issue.

There are two type of RideFlag users, Drivers and Riders.

To become a RideFlag Driver, you must have a valid vehicle Driver’s license.

To be a RideFlag Rider, you must be over 14, with the exception of “Closed Groups”, where the Group Manager decides on the minimum age. A bank account is required for Drivers who wish to transfer funds from their account. A credit card is need for anyone to who wishes to be a Rider and does not have funds in their account from being a Driver. We also require that you add a profile picture and the mobile phone number of the device you will be using for RideFlag.

RideFlag relies on push notifications to notify users of all important information.  RideFlag cannot flag Riders and Drivers without having push notifications activated. Consequently, RideFlag users must accept push notifications at all times when RideFlag is in use.

RideFlag can be used to flag Drivers immediately to set up carpool trips. If something should occur while the Driver is approaching the Rider, the two parties may contact each other to address the situation. Contacting a Driver, or a Rider, requires that both have entered their mobile telephone numbers in the “Profile” section. To assure you have entered the correct mobile telephone number, we will text (SMS*) a code that you can enter into the RideFlag App.

*Your carrier will charge you for text messages from RideFlag in the same way as text messages from someone you know. Examples:

  1. If you have an unlimited texting plan, you won’t be charged for texts.
  2. If your plan only allows a certain number of texts per month, you’ll be charged for texts that go over that number.
  3. If you have a pay-per-message plan, you will be charged by your carrier for the messages.

Depending where you are driving, it is highly probable that you are prohibited from using a hand-held cell phone while driving. Drivers are responsible for obeying all laws and regulations regarding the use of cell phones while driving. Regardless of laws, we recommend that users use a Bluetooth or hands free device while driving. We also recommend that Drivers either set up their ride before they start driving or that they pull over.

Riders can contact Drivers by mobile phone when necessary. However, Riders should be aware that we recommend that Drivers do not answer the call unless they are not driving or are using a Bluetooth hands-free device.

If you receive a message that the application can’t connect to the internet it is most likely because your smartphone is not connected to a network or that your connection is not strong enough to process your request. With very poor, or no internet connection, you will not be able to set up or flag rides with RideFlag. Check your internet connection or search for other connections available, including WiFi. Note: A mobile internet connection will be required when there is no Wifi.

If you have lost your smartphone and have an upcoming scheduled ride please contact RideFlag to cancel the trip.

We suggest that our Drivers wait at the pickup location for a minimum of 5 minutes, after the scheduled pickup time. This gives the Rider a few extra minutes to arrive to the pickup location. If the Rider is online, their location  should be visible on the RideFlag App. Before leaving the pickup location and cancelling the ride, please try calling the Rider. Also send RideFlag an email letting them know about the situation.

Please give your driver a few extra minutes to arrive at the pickup location or answer their phone.  If the Rider is on line you should be able to see their location. If you are still unable to locate or contact the Driver, please cancel your ride. You can cancel the ride by simply using the “Back” button. Also send RideFlag an email letting them know about the situation.

To change any information regarding your account, follow these simple steps:

  • Go to the “Profile” page, accessible through the bottom left icon on the screen.
    • “User Profile”, “Driver Profile”, “Car Profile” and “Wallet” will appear.
  • Select the section you wish to update/change.
  • In the selected section, select “Edit” in the upper right corner of your screen.
    • Once selected, all information can be edited.
  • Once changes have been, you must save before exiting, by selecting “Save”, in the upper right corner of your screen. Your information will now be  updated.

Verify that you are using the correct email address and password.  If you believe your information is correct, you may request to reset your password and log in with new password.

RideFlag works on smartphones, such as an iPhone or a smartphone with an Android™ operating system. RideFlag for iPhone requires iOS 7.0 or newer and Android phones must be running 4.0, or higher.

Though RideFlag may work on a tablet with a Data Plan and/or Wifi, we do not presently support tablets or Wi-Fi-only devices. RideFlag is not available for Blackberry devices.

RideFlag Drivers and Riders are the people that live in, or are visiting your city.

They are engaged community members participating in a sharing economy in order to reduce commuting costs while being socially and environmentally conscious. Join the RideFlag community today!

The RideFlag App is currently available on iTunes® and we will have it on Google Play™ shortly. Users need the RideFlag App in order to be able to rideshare using RideFlag.  You can download RideFlag from the App Store℠ on your iPhone or Google Play on your Android device. The App is also available on RideFlag.com.

Google Play is a trademark of Google Inc.

Apple, the Apple logo, iTunes and iPhone, are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

IOS is a trademark or registered trademark of Cisco