Career

Co-op: User Experience Design

Location: Fully Remote

Duration: 4 months with a possibility to extend to 8 months.

Time commitment: Monday through Friday, 9:00 AM – 5:00 PM EST

  • Applicants must be a Canadian citizen or permanent resident of Canada.
  • The position is government funded through the Information and Communication Technology Council (ICTC) Work Integrated Learning (WIL) Program).  Upon hiring, the student will need to complete a series of forms required by the program for administrative purposes.
    • ICTC’s WIL Program is an innovative Work Integrated Learning program that helps employers grow their business by providing financial assistance for hiring post-secondary students. ICTC’s Work Integrated Learning Program is funded by the Government of Canada’s Student Work Placement Program (SWPP)

Description

RideFlag Technologies Inc. (RideFlag) is a technology company that has developed an application that accurately verifies high-occupancy vehicles (HOVs) by detecting and verifying vehicle occupants using the user’s smartphone camera. The app is user-friendly, requires only one smartphone to use, and will help toll operators and government agencies across the world accurately verify HOVs on their high-occupancy toll (HOT)/Express Lanes.

The company is expanding into various competitive markets, including San Francisco, California, Atlanta, Georgia, and Salt Lake City, Utah. RideFlag was awarded a highly competitive, multi-phase, multi-year project with the Metropolitan Transportation Commission (MTC) over several other bidders.

RideFlag’s mission is to reduce vehicle CO2 greenhouse gas emissions by partnering with agencies to address congestion challenges and achieve sustainability objectives. RideFlag strives to provide users an equitable experience when using the app, ensuring the app remains user-friendly for all.

The successful applicant will work the RideFlag’s user experience, development, and communications teams to help design, test, and improve the user interface and in-app experience as we expand into new and exciting markets.

Overview

The successful applicant is expected to take on multiple tasks in a face-paced environment, such as support the design and development team by designing user interfaces based on client needs, in addition to contributing to quality assurance testing, usability testing, analyzing user challenges, identify potential in-app enhancements, and design client-facing presentations. Tasks and responsibilities will vary depending on the day and client needs, e.g., some days will be more quality assurance-focused, while some will be more user experience design-focused. Because RideFlag is a small company, employees and co-op students have an opportunity to take on a variety of tasks outside of user experience design, allowing individuals to round out their skillset as professionals.

The successful applicant is also expected to have a firm and confident grasp of mobile UX/UI best practices, with an emphasis on high-fidelity design and wireframing, usability testing, and prototype design. The ability to critically analyze the user experience of RideFlag’s app and suggest improvements, where appropriate, is essential.

 

At RideFlag, remote work is a cornerstone of our success, enabling us to attract diverse talent from across Canada. To maintain our high standards and foster collaboration in our fast-paced, agile environment, we expect team members to communicate promptly, uphold professional workplace etiquette, and actively contribute to shared goals.

Responsibilities

    • Create high-fidelity design assets for acceptance, development, and delivery to market in partnership with the development team.
    • Possesses a strong and confident understanding of mobile UX/UI best practices, with expertise in creating wireframes, and prototypes.
    • Conduct usability testing to ensure optimal user experiences.
    • Advise and support the development of UX/UI best practices and brand standards according to client needs.
    • Collaborate with the user experience, development, and communications teams to help design, test, and improve the user interface and in-app experience.
    • Prioritize tasks, manage deadlines, and stay organized in a fast-paced work environment.
    • Communicate promptly and effectively with team members, clients, and stakeholders to ensure smooth project execution.
    • Upholds professional workplace etiquette, maintaining respect and positive interaction in all professional settings.
    • Actively collaborates with team members to contribute to shared goals, driving success and fostering a cooperative work environment.
    • Collaborate, organize, and deliver B2B presentations to clients.
    • Analyze end-user behavior to enhance the tool’s ease of use, accessibility, and efficiency.

Qualifications

  • A student at the University of Toronto iSchool Master’s program with a concentration in User Experience Design.

Skills

    • Proficient visual design skills, with an emphasis on mobile design.
    • Proficient using Figma.
    • Proficient with Microsoft Office (e.g., Word, PowerPoint, Excel, Outlook).
    • Concise written and verbal communication with the ability to transcribe and articulate conceptual ideas and testing results to the team.
    • Efficient organizational practices for file management and tasks.
    • Familiarity with Web Content Accessibility 2.1 Guidelines.

Good to Have

    • Experience using video and image editing tools to enhance visual presentations, promotion, and support design storytelling.
    • Experience using WordPress or other website editing programs (RideFlag’s website uses WordPress).
    • Ability to create compelling visual assets, such as editing short promotional videos, recorded demonstrations of the app, and screenshots, to effectively convey design concepts to clients.

Application Process

  1. Apply through Symplicity with resume, cover letter and a well-designed portfolio demonstrating strong mobile design capabilities.
  2. 45 minutes to one hour interview.
    • The purpose of the interview is to get to know the applicant, their previous work experience, their ability to collaborate, and their overall knowledge of user experience design.
  3. Shortly after the interview, and following additional review, successful applicants will be offered to complete a small design challenge. 
    • The purpose of the design challenge is to get an impression of how the student works independently when presented with a challenge and their overall thought process. RideFlag is aware of the reality that some organizations and businesses wrongly steal creative ideas and designs from applications. Given this reality, students will not be asked to complete a design challenge related to RideFlag’s app.